Trace Employee Spotlight: Felisha Taylor
This month our employee spotlight if Felisha Taylor! Felisha is a Customer Service Manager and we have interviewed Felisha to showcase her hard work here at Trace Medical, and here is what she had to say:
What is Your Job Title and What Do You Do at Trace Medical?
Title: Customer Service Manager
What she does: Daily management of the Customer Service department to ensure that we are providing unparalleled world class customer service.
How Many Years of Experience Do You Have and How Many Years Have Your Been at Trace Medical?
26 years of customer service and 1 ½ years at Trace Medical
What is Your Favorite Part of Your Job?
Providing exceptional service and products to our customers and care providers that help improve the lives of people who need care. I also enjoy the great relationships and partnerships that we have with our customers.
What Does the Typical Day Look Like for You at Trace Medical?
There is no true “typical day” for me. Although every day is not the same, the excitement of thinking about what each day brings and what challenges will we solve today is the same for me. Being in customer service my days generally started in “go” mode encompassing everything from answering calls, processing orders, email correspondence, customer and client contact to of course managing my department and all that comes with that. I love it!
What is One Thing You Wish Everyone Knew about Trace Medical?
That we are a family and how everyone from the top to the bottom is kind, compassionate, and dedicated to helping others.
What Makes You Proud About Working at Trace Medical?
We put patients first. Period. This is clear throughout the organization. I am also proud to work for a company that is the national leader in ventilator rentals and has the reputation as one of the most valued partners for advances respiratory care.
What Do You Like to do in Your Free Time?
Spend quality time with my kids, family, and friends.
If You Could go Anywhere in the World, Where Would it Be?
I would LOVE to visit the Amalfi Coast in Italy. That coastline is majestical in its beauty with its amazing cliffs, beaches, and small villages. I pray that I make it there someday.
Lastly, Felisha also wanted to share: Although I’m a quiet and reserved person, I’m very passionate about people and impacting the lives of those I can in a positive way. Growing up my mom used to always tell me to be a light to someone. It took me awhile to fully understand what she meant, but once I understood her words, I’ve been doing it ever since personally and professionally.